| Benefits |
Service Vouchers
(prepaid block of hours)
|
Help Desk / Maintenance
(Regular Maintenance)
|
Enterprise
(Unlimited Support)
|
| How it works |
Basic service
"pay as you go" structure
|
- Dedicated Account Manager
- Scheduled Tasks
- Monthly Reporting
|
Unlimited support based on an agreed SLA
|
| 24/7/365 Help Desk |
*
|
*
|
*
|
| Remote Support |
*
|
*
|
*
|
| Onsite Support |
*
|
*
|
*
|
| After Hours Support |
*
|
*
|
*
|
| Nationwide Coverage |
|
*
|
*
|
| Monthly Management Report |
|
*
|
*
|
| Scheduled Tasks (Maintenance) |
|
*
|
*
|
| Dedicated Account Manager |
|
*
|
*
|
| Service Level Agreement |
|
*
|
*
|
| Unlimited IT Support |
|
|
*
|
| Minimum Charge |
30 Min Increments
|
15 Min Increments
|
N/A
|
| Requires a Network Audit |
No
|
Yes
|
Yes
|
| Minimum Contract |
No minimum
|
1 month
|
12 months
|
| Price Structure |
Prepaid hours
|
Fixed Maintenance and Ad-hoc fee
|
Fixed Maintenance and Support fee
|
| Response Times |
1-day
|
SLA
|
SLA
|
| Credit Terms |
No
|
No
|
Yes
|
| VIP Discounts |
No
|
Yes
|
Yes
|
